Contact BestBuyGadgett
Have a question about a product, an order or shipping? Send us a message with the form below or email our support team. Please include your order number if you are asking about an existing order.
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Contact BestBuyGadgett: how to reach us
There are three ways to contact BestBuyGadgett: send an email to contact@bestbuygadgett.com, call or message +1 (323) 364-6388, or use the contact form on this page. Support is available Monday to Saturday, 08:00 to 18:00 (UTC-7). BestBuyGadgett is an online-only store, so there is no public storefront and we cannot accept walk-in visits at our Los Angeles business address.
What to include when you contact BestBuyGadgett
A few details help us answer faster. Please include:
- your order number, if you already have an order;
- the name of the product, or a link to its page;
- a short description of what you need help with;
- the country you are shipping to, for shipping questions;
- photos, if an item arrived damaged or does not match its listing.
Order, shipping and returns questions
Many answers are already in our policies. Standard shipping is free on orders over $250 and costs a flat $9.99 below that, we aim to dispatch within one business day, and sealed items can be returned within 30 days. Read the Shipping Policy and the Return Policy for the full details. Customs duties or import taxes may apply to international parcels. If your question is not covered, contact us with your order number.
Product questions
For help choosing between models, read our buying guides or browse the shop. If you need technical support or warranty service for a device you already own, the manufacturer is usually the best place to start, for example Apple Support, the PlayStation website or Samsung Support.
Before you contact BestBuyGadgett
Our FAQ covers condition, payment, shipping, returns and how to reach us, and our About page explains how the store works. If the answer is not there, we are happy to help.
Independent retailer
BestBuyGadgett is an independent online retailer and is not affiliated with, endorsed by or sponsored by Best Buy Co., Inc. If your question is about an order placed with Best Buy Co., Inc., please contact that company directly.
Support hours and time zones
Our support hours are Monday to Saturday, 08:00 to 18:00 (UTC-7). In other words, that is 15:00 to 01:00 UTC. Messages sent outside these hours are read when the team is next online, so you do not need to resend them.
If an item is damaged or not as described
If an item arrives damaged or does not match its listing, contact us with your order number and a few clear photos so that we can look into it. The Return Policy explains what can be returned and the conditions that apply.
Tips for a faster reply
Use a clear subject line such as “Order 1234: question about delivery”, write in one message instead of several, and tell us which country the parcel is going to if your question is about shipping or customs. The more precise the details, the quicker we can help.
Phone and WhatsApp support
You can reach BestBuyGadgett by phone or WhatsApp on +1 (323) 364-6388 during our support hours. For anything that involves an order, an email to contact@bestbuygadgett.com with your order number is the easiest way to keep a written record of the conversation, and it lets us attach photos or documents if they are needed.