BestBuyGadgett FAQ: Frequently Asked Questions
Answers to common questions about product condition, warranty, payment, shipping and returns.
A: Most items are brand-new and ship in the original manufacturer packaging. A small number of items are refurbished; these are always labeled “Refurbished” in the product name and on the product page. Please check the listing for the condition of the item you are buying.
A: Warranty terms depend on the brand and the product. Check the packaging and the manufacturer’s website for the terms that apply to your item and how to register it. If you have a question about a specific product, contact us.
A: Cash on Delivery is currently available at checkout. We may add other payment methods in the future; the options shown at checkout are the ones available for your order. We do not store payment card details on our servers.
A: Standard shipping is free on orders over $250 and a flat $9.99 on orders under $250. We aim to dispatch orders within 1 business day of purchase, and you will receive tracking information by email once your order ships. See our Shipping Policy for details.
A: Sealed items can be returned within 30 days. Items returned with the manufacturer seals or tags broken are subject to a 15% restocking fee. See our Return Policy for the full terms.
A: Email contact@bestbuygadgett.com or use the form on our Contact page. Support hours are Monday to Saturday, 08:00 AM to 06:00 PM (UTC-7).
Table of contents
BestBuyGadgett FAQ: more answers
This BestBuyGadgett FAQ continues with questions we hear often about the store, our products and how ordering works. If your question is not covered here or above, our support team will be glad to help.
Is BestBuyGadgett the same as Best Buy?
No. BestBuyGadgett is an independent online retailer. It is not affiliated with, endorsed by or sponsored by Best Buy Co., Inc. All product names, logos and brands are the property of their respective owners.
Where is BestBuyGadgett located?
BestBuyGadgett is an online-only store with no public storefront. Our business address is 11301 W Pico Blvd, Los Angeles, CA 90064, United States, and you can reach us by email at contact@bestbuygadgett.com or by phone at +1 (323) 364-6388.
Which brands does BestBuyGadgett sell?
Our catalog includes Apple, Samsung, LG, ASUS, MSI, Dell, HP, Lenovo, Acer, GIGABYTE, Logitech and Sony Interactive Entertainment, among others.
Can I order from outside the United States?
Yes. We ship worldwide. Customs duties or import taxes may apply to international parcels, and these depend on your country. Standard shipping is free on orders over $250 and costs a flat $9.99 below that. See the Shipping Policy for details.
When will my order be dispatched?
We aim to dispatch within one business day. Delivery time after dispatch depends on the destination and the carrier, so we cannot promise an exact arrival date for every order.
Do you sell refurbished products?
Yes, a small number. Refurbished items, such as certified refurbished PS5 consoles, are always labelled as refurbished on the listing and are never described as new. Everything else is brand-new unless the listing says otherwise.
How do I choose between models?
Our buying guides explain the differences in plain language, from choosing a laptop to gaming monitors. For a manufacturer’s full specification sheet, see Apple Support or the PlayStation website.
Thank you for reading the BestBuyGadgett FAQ. If the BestBuyGadgett FAQ did not answer your question, please contact the BestBuyGadgett team and we will be glad to help.